What is CRM?
What is CRM and why is it important?
According to Dictionary.com, CRM is Customer Relationship Management. It is also a term to describe software that helps a business organize and manage customer data. The aim of CRM is to assist in building lasting customer relationships. You want to turn customer satisfaction into customer loyalty.
Did you know it costs 5 to 7 times more to introduce a new customer to buy than it does an existing customer? 68% of customers who walk away from a relationship with a vendor do so because of poor customer service. Companies who give spotty and inconsistent service will lose customers.
Managing your customer relationship is important for all businesses. With the economy in the state that it is, now is the time to craft your CRM strategy with your customers. The businesses that will come out of this economic situation on top are those who learn how to meld little into much. That means helping our clients succeed into sales and growth.
At Regency Interactive we have already started this process.
We have one-on-one relationships with many of our clients.
We clearly interact with our clients so they know exactly what services we provide.
We stay up-to-date on all new technologies so we have better information at our fingertips to optimize the service for our customers and maximize their revenue.
As you can see CRM is very important because of today’s fast competitive environment. With the globalization of the internet, competition can now come as easily from around the world as from around the corner. At Regency Interactive we appreciate our customers. You can count on it!
SEOmoz Seminar - Sessions So Good They’ll Make Your Head Hurt!
As you all know I attended the SEOmoz Expert Training Seminar last week (Aug. 19 & Aug. 20) and I had previously told you that I would review the sessions for our readers once I got back. Well, unfortunately, I cannot review the sessions for you as they have asked us not to blog about what was taught at the various sessions. I totally respect that and have no issues with not being able to tell our readers what we learned. I can, however, let you know what the sessions were about. Then, you can see why my head hurt after the sessions were over! That’s just how good the sessions were at SEOmoz and I am definitely glad that I got to attend the event.
Day One
Thinking Like A Search Engineer - Rand Fishkin
Elite Site Architecture - Rand Fishkin & Stephan Spencer
White Hat Cloaking - Rand Fishkin
Spam Detection & False Positives - Nick Gerner
Legal Issues - Sarah Bird
Site Reviews - Rebecca Kelley & Rand Fishkin
Global Search - Will Critchlow & Duncan Morris
Sitemaps & Webmaster Tools - Rand Fishkin & Stephan Spencer
Crawlability - Jeff Pollard
Day Two
Reputation Management - Will Critchlow & Duncan Morris
Social Networks For SEO - Jane Copland
Opportunities & Pitfalls Of Buying Links - Seth Besmertnik
Enterprise Link Building - Rand Fishkin
Vertical Search Inclusion - Stephan Spencer
Future Of Search Engines - Danny Sullivan
Expert Q&A - Danny Sullivan, Rand Fishkin, Stephan Spencer, Nick Gerner, Will Critchlow & Duncan Morris
These sessions were so great we’re going to implement quite a few of their suggestions in our services at Regency Interactive. Just to give you a hint of what we will be implementing; we’re going to offer more in depth site reviews, more social media services, putting more thought into conversions for our clients and so forth.
P.S. It was also great to meet the people I treat with on a daily basis: Alex Bennert, Brian Carter, Dana Lookadoo, Danny Sullivan, David Mihm, Derek Edmond, Dr. Pete, Duncan Morris, Jane Copland, Jeff Donenfeld, Joshua Sciarrino, Martin Bowling, Monica Wright, Stephan Spencer, Taylor Pratt and Will Critchlow.
P.S.S If you are ever at one of these events and by chance see something on someone’s shirt like say some chocolate from a Twix they ate a couple of hours before lunch then be sure and let them know it’s there. Otherwise, they will walk all around at lunch and throughout the rest of the day with chocolate rubbed in on his/her shirt. That’s not a good way to network now is it? 
Link Building: I Ask You, What Is Yahoo! Buzz?
Throughout some of the various blogs I read I always noticed a button labeled Yahoo! Buzz at the end of each post, but I never knew what exactly is was until now. Kind of like Digg, Yahoo! Buzz allows its users to determine what are the most “remarkable” stories and videos around on the Internet. By voting for a particular article or video that you think is “remarkable” it will give that article the attention it deserves. Basically, Yahoo! Buzz showcases the best of the best voted by us everyday people as instead of editors, the Yahoo! users get to decide what is the best story / video out there on the Internet and these becomes to top-rated stories / videos around. Thus, you can see the resemblance to Digg and how Digg works.
According to Yahoo! Buzz’s website here it how it works:
- First, we determine the most popular topics that people are searching for on Yahoo!.
- Then, we showcase the most popular stories within those topics, based on activities like voting and emailing stories to friends.
- Stories with most Buzz may be published on the Yahoo! home page - you can impact what millions will see on Yahoo!.
You can also email any top story / video that you think is interesting to your friends as well as download Yahoo! Buzz widgets for your website. And, they even have a buzz log to show you what everyone is “talking” about on the Internet. It looks like this will be a very useful site for Yahoo!’s users. Now the question to answer is; which will be more popular: Yahoo! Buzz or Digg?
Tags: regency interactive, regency interactive corporation, search engine optimization, seo company, yahoo, yahoo buzzSEO: Common SEO Tips For The Beginner
From time to time we come across companies that just do not understand the basics of SEO work. There is a lot of out of date and black hat SEO advice out there, which acted upon will get your site banned. The SEO tips below should inform the reader what they can and cannot do in regards to SEO. If you need more in depth help, Regency Interactive has a staff of employees with over 30 years combined experience that is ready to help you!
- Do not use the same exact title on every page on your website. The search engines may determine that all your pages are the same if your titles tags are the same and thus those pages would not have as much relevancy!
- Do not link to link farms or other search engine unfriendly neighborhoods. You also shouldn’t buy any links as well. It’s known that Google does not like sites that purchase links.
- Describe your images with the use of alt and title tags. This will help the engines index your pages better in terms of relevancy and helps readers who use text only browsers.
- Do not use doorway pages. Doorway pages are mostly used for robots and not humans. Search engines like to index human-friendly pages.
- Do not “spam/keyword stuff” your site with meaningless keywords in meta tags or anywhere else on your website.
- Do not use any type of black hat cloaking. Blackhat cloaking is when the content presented to the search engine spider differs from the content that is presented to the users’ browser. They want to be able to see the same content your users see.
- Do not use hidden content within your website. Search engines want your content to be visible to your users and will penalize you for hidden content.
These are just some basic hints and tips that any website owner can use to enhance their website.
Tags: search engine optimization, seo, seo tips, whitehat seoSEO: Are XML Sitemaps Actually Important Or Are They The Most Overrated SEO Tactic Ever?
Here lately there seems to be some debate on whether or not XML sitemaps are beneficial to achieving those top rankings on you want on the various search engines, namely Google. Recently, various SEO experts have written some posts on whether or not they think it’s beneficial to use. Here are some of those posts that are worth the read. If you know of any others please let us know and we’ll include them.
As for our opinion, I don’t think it’s crucial to your SEO efforts, but I also don’t think it will hurt you in any way. A site map will not fix crawling issues; but will it help robots crawl a website faster? At Regency Interactive, we create XML sitemaps for all of the websites that we work on (minus any that can’t upload one) and as for the amount of traffic you gain/lose that’s something we leave our clients in charge of so we don’t have any numbers to report on the loss or gain of traffic from Google.
I’m in agreement with Barry and everyone else in that you should try it out on your own for a few months and see what it can do for you. Also, why not even go so far as to post your results as well or even comment on our post and let us know how it worked for you.
Tags: regency interactive, regency interactive corporation, search engine optimization, seo, xml sitemaps
